Public Web Portal
Our Public Engagement solution allows county and municipal offices to connect with more citizens. The public web portal allows them to efficiently manage input to provide convenient workload solutions for office staff and their constituents.
Features & Functions
- Convenient online option allows people to review up to date information with online property searches
- File birth, death, marriage, domestic partnership, and military discharge papers via the online public web portal
- Simple and easy search function available from any location with a secure server
Online Payments
With society more mobile than ever, and with many people wanting no-contact payment options, online tax payments are an excellent solution to offer convenience and reliability to your property tax payers. With our cloud-based solution, citizens can pay their property taxes from any location with a secure server. With payment options including debit cards, credit cards, and electronic checks, we offer an extremely quick and easy process for end users. Tax Collectors or Treasurers will find processing payments simple and easy with this solution's detailed reporting and balancing tools.
Features & Functions
- Users can avoid long lines and social distance requirements when making their online property tax payments.
- File birth, death, marriage, domestic partnership, and military discharge papers.
- Save money on printing and paper with our paperless payment solution.
- Detailed reporting and balancing tools make processing payments simple and easy for Tax Collectors or Treasurers.
- Competitive convenience fees for end users.
Bulk Payments
One of the main roles of the Tax Collector and/or Treasurer is to collect property taxes from property owners within their city or county. This results in the Tax Collector receiving massive amounts of property tax payments from citizens, local banks, credit unions, property owners, and large escrow companies. We offer a streamlined, web-based solution that allows for banks, credit unions, large property owners, and escrow companies to automate the payment process. This tool also improves accuracy and eliminates errors, duplicate payments, and refunds. With our solution, streamline and simplify the tax payment process with robust reporting, data retrieval, and the reduction in communication with multiple escrow companies.
Features & Functions
- No cost to collectors. This tool is completely funded by the end users.
- Fully integrated solution works with your current tax software.
- Robust reporting provides review of payments made by time, date, payer, and parcel.
- Smart search capability allows property owners, banks and credit unions to quickly search for specific parcel data.
- Local banks, credit unions, and property owners receive automated updates on parcel data on a regular basis.
Online Dispute Resolution (ODR)
Online Dispute Resolution (ODR) is a way for people to resolve disputes online, rather than through traditional in-person hearings, alternative dispute resolution or mediation. ODR can be applied to most case types, such as payment disputes, property management disputes, income and property tax cases, licensing hearings, unemployment claims, retirement hearings, benefits concerns, workers compensation, small claims, and utilities disputes.
Features & Functions
- Reduce backlog and resolve more disputes
- Save staff time
- Increase party satisfaction
- Shorten case lifetimes
Citizen Request Management
The citizen request management (CRM) system is the most affordable and effective CRM/311 software on the market. Hundreds of government entities and call centers across the country use this citizen request management software to improve citizen service, increase efficiency and effectiveness, re-engineer processes, and measure performance.
Features & Functions
- Improve citizen service
- Increase efficiency and effectiveness
- Re-engineer processes and measure performance.
- One consolidated citizen request management solution